Warranty & Return Policy

Your Peace of Mind Comes First at Crown Auto Zone LLC

At Crown Auto Zone LLC, we stand behind the quality of every used auto part we sell. We understand that purchasing used engines, transmissions, and other automotive components requires confidence, which is why we back our products with a clear warranty and return policy.

Most major components, including used engines, used transmissions, and ECMs, are covered by warranties of up to 24 months (2 years), depending on the specific part and product listing.

🛠️ Warranty Coverage

Our warranty is designed to protect you against defects in covered components when installed and used properly.

What’s Covered

  • Defects in workmanship or material upon delivery
  • Failures of covered internal components under normal operating conditions
  • Engine Long Blocks, including:
    • Cylinder Heads
    • Engine Block
    • Crankshaft
    • Pistons
    • Camshaft
    • Rocker Arms
    • Internal Engine Components
  • Transmissions, including:
    • Internal Gears
    • Valve Bodies
    • Internal Shafts
    • Torque Converters

What’s Not Covered

The warranty does not cover:

  • External accessories or bolt-on components
    • Sensors
    • Wiring harnesses
    • Electrical connectors
    • Switches
    • Hoses
    • Belts
  • Damage resulting from:
    • Abuse or misuse
    • Overheating
    • Lack of maintenance
  • Failure to replace:
    • Seals
    • Gaskets
    • Fluids
    • Filters
  • Towing expenses
  • Rental vehicle expenses
  • Any consequential or incidental damages

Warranty Requirements

To maintain warranty coverage:

  • Parts must be professionally installed by a certified mechanic or licensed repair facility
  • Installation documentation may be requested during a warranty claim
  • For engines and transmissions, we strongly recommend:
    • Replacing all seals and gaskets
    • Installing a new oil filter
    • Replacing fluids
    • Performing a cooling system and transmission flush (when applicable)

Failure to properly install or maintain the part may void the warranty.

🔁 Return Policy

Customer satisfaction is important to us. If you experience an issue with your order, we’ll work with you to resolve it quickly.

Return Eligibility

Returns must meet the following requirements:

  • Return request submitted within 10 business days of delivery
  • Return must receive prior authorization from Crown Auto Zone LLC
  • Item must be:
    • Unused
    • Uninstalled
    • In original condition
  • Original packaging, labels, accessories, and documentation must be included

Returns sent without prior approval may be refused.

Incorrect or Damaged Parts

If you receive:

  • An incorrect part
  • A damaged shipment
  • Shipping damage

You must notify us within 3 business days of delivery.

After verification, we will arrange one of the following:

  • Replacement part
  • Exchange
  • Refund (where applicable)

Return Shipping

Unless the return is due to an error made by Crown Auto Zone LLC, the customer is responsible for return shipping costs.

Restocking Fee

Authorized returns are subject to a 25% restocking and handling fee.

No returns will be accepted without a Return Authorization.

💸 Order Cancellation Policy

Orders may be canceled under the following conditions:

Within 4 Hours

No cancellation fee.

Within 48 Hours

Subject to a 10% processing/restocking fee.

After 48 Hours

Orders may only be returned according to the Return Policy above.

🚚 Shipping Information

  • Standard delivery time: 7–10 business days
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Residential deliveries may incur a $100 residential delivery surcharge, unless otherwise specified.
  • Customers are responsible for shipping charges if delivery is refused.
  • Every order is confirmed before processing to ensure accuracy.

🧾 Customer Responsibilities

To ensure the best experience:

  • Verify that you’ve ordered the correct part before purchasing.
  • We offer VIN-based part verification to help ensure compatibility.
  • Inspect all shipments immediately upon delivery.
  • Report any shipping damage or incorrect items promptly.
  • Have all parts installed by a qualified professional.
  • Retain:
    • Invoice
    • Installation receipt
    • Maintenance records

These documents may be required for warranty claims.

📞 Contact Us

If you have questions regarding a warranty claim, return, exchange, or order, our customer support team is here to help.

Crown Auto Zone LLC

Email: info@crownautozone.com

Phone: +1 816 641 2244

⚖️ Legal Notice

This Warranty and Return Policy constitutes the complete agreement between Crown Auto Zone LLC and the purchaser regarding warranty coverage, returns, exchanges, and cancellations.

By placing an order with Crown Auto Zone LLC, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

All transactions are governed by the applicable provisions of the Uniform Commercial Code (UCC) and the laws of the state in which Crown Auto Zone LLC conducts business.

Last Updated: January 2026